Information

We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.

Frequently asked questions

It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.

How do I know if the items are authentic?

Our Pokemon STORE only sells 100% new and authentic items. All of our merchandise is 100% authentic, guaranteed.

Can I change my order?

Please contact us, if the Pokemon have already been shipped, we cannot change it.

How do I return my purchase?

Our return policy is as follows:

 

– Return requests must be submitted within 30 days after the item has been delivered.

– Customers are responsible for return shipping. For your protection, we suggest using a carrier that provides tracking information.

– Item(s) must be unworn and in the original condition received. The box must also be in the same condition as received. Shoe boxes should not be used as the packing box.

It says my order was delivered but I didn't receive it. What should I do?

Please email our customer relations team(Contact us)with the subject line “Missing Order.” We will work with the shipping provider to locate your package. If we are unable to locate the package, we will open a claim to investigate the matter. Please allow 3-4 weeks for a claim to be completed. We will contact you as soon as we have an update on the status of your package.

Beyond the ordinary

This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.